Return Policy
At BoutiqueVora, we are committed to providing high-quality digital and electronic products. If for any reason you are not fully satisfied with your purchase, we’re here to help. Please read our return policy carefully before initiating a return.
1. Return Period
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used electronic devices
- Items damaged by improper use or handling
- Customized or special-order products
- Gift cards or promotional items
3. Return Process
To start a return, please contact our support team at [email protected] with your order number, item details, and the reason for return. Once approved, you’ll receive detailed instructions on how to ship the product back to us.
4. Refunds
After we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that shipping fees are non-refundable.
5. Exchange Policy
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please email us at [email protected].
6. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
7. Contact Us
If you have any questions about returns, refunds, or exchanges, please reach out to our customer service team:
E-mail: [email protected]